Refund policy

30-Day Money-Back Guarantee

We want you to feel confident shopping with Sheveil. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To request a return, please contact us within 30 days of delivery and provide your order number and the reason for your return.

Change-of-mind returns

For change-of-mind returns under our 30-Day Money-Back Guarantee, the product should be returned with all components and accessories supplied with it. For hygiene and safety reasons, we may not be able to accept a change-of-mind return where the product has been excessively used, damaged after delivery, or is missing components.

Unless the product is faulty, damaged, incorrect, or otherwise covered by your rights under Australian Consumer Law, return shipping costs are the responsibility of the customer.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your item arrives damaged, faulty, or incorrect. We will assess the issue and provide an appropriate remedy where required.

Refunds

Once an eligible return has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Our 30-Day Money-Back Guarantee is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

How to request a return

Please contact Sheveil through the contact details provided on our website and include your order number so we can assist you with the return process.

Please do not send a return to the supplier or any address shown on the original parcel unless we have provided you with return instructions.